Returns & Refund Policy
Last updated: 11 August 2026
At The Elemental Healing Co., our products are prepared and packed with care. Please choose carefully before placing your order, as we do not offer refunds, returns, exchanges or store credits for change of mind.
This policy applies to all purchases made through our website, at markets, events and in person.
No Change-of-Mind Returns
All purchases are final for change-of-mind purposes.
We do not accept returns, refunds, exchanges or store credits because you:
change your mind;
no longer want or need the product;
order the wrong item, blend or quantity;
do not like the taste, aroma, colour, texture or appearance of a product;
expected a different personal experience or result;
find the product cheaper elsewhere;
make an accidental or duplicate purchase; or
purchase an item as a gift that the recipient does not want.
Please review all product descriptions, ingredients, quantities and product information carefully before completing your purchase.
Tea Rituals & Consumable Products
Due to the nature of our tea and consumable products, we do not accept change-of-mind returns or exchanges on tea products.
This applies whether the product is opened or unopened.
Individual preferences regarding flavour, aroma or strength are not considered a product fault. Natural ingredients may also vary slightly in colour, size, appearance and aroma between batches.
Customers are responsible for reviewing the full ingredient list and determining whether a product is suitable for them before purchasing.
If a tea product is genuinely faulty, unsafe, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee that applies by law, please contact us using the process outlined below.
Ritual Boxes, Cleansing Bundles, Mists & Other Products
We do not accept change-of-mind returns, exchanges or refunds on ritual boxes, cleansing bundles, cleansing mists or other products.
Please choose carefully before purchasing.
Natural items including crystals, botanicals and other natural materials may vary in size, shape, colour, markings and appearance. These natural variations are part of the character of the product and are not considered faults.
Products that have been used, opened, altered, incorrectly stored or damaged through misuse are not eligible for a remedy where the issue was caused by that use, storage or damage.
Order Cancellations & Changes
Please check your order carefully before completing checkout.
Once an order has been placed, we are not required to cancel, refund or amend it because you have changed your mind, ordered incorrectly or made an accidental purchase.
If you notice an error in your delivery details, please contact us as soon as possible. We will try to assist where reasonably possible, but we cannot guarantee that changes can be made once an order has entered processing or been dispatched.
Damaged, Faulty or Incorrect Products
If your order arrives damaged, you receive an incorrect item, or you believe a product is faulty, please contact us as soon as reasonably possible at melanie@theelementalhealingco.com.au.
Please include:
your name;
your order number or other proof of purchase;
a description of the issue; and
clear photographs of the product and, where relevant, its packaging.
Please do not dispose of or return the product until we have had an opportunity to review the issue and provide return instructions where appropriate.
We reserve the right to assess the product and the circumstances of the claim before determining the appropriate remedy, subject always to your rights under applicable law.
Return Shipping
Where a product is confirmed to have a problem for which we are responsible under applicable consumer law, reasonable return postage costs will be reimbursed where required by law.
We do not pay return postage or other costs relating to an attempted change-of-mind return.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy as provided by law.
This statutory exception does not create a change-of-mind returns policy.
Contact
For product concerns or questions relating to this policy, please contact:
The Elemental Healing Co.
Email: melanie@theelementalhealingco.com.au